Refund and Returns Policy

1. Returns Eligibility

• Customers may request a return or exchange for clothing items that are defective, damaged, or incorrect upon receipt.
• Items must be unused, unwashed, and in original packaging with all tags attached.
• Personalized, customized, or final sale items are not eligible for return unless defective.

2. Return Request

• To initiate a return, customers must contact our customer service team with order details and the reason for return.
• Return requests must be made within 14 days of receiving the product.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a tracked shipping method for returns to ensure safe delivery.

4. Refund Process

• Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund.
• Approved refunds will be processed to the original payment method within 7–10 business days.

5. Exchanges

• Exchanges for different sizes or styles are subject to product availability.
• Customers must follow the same return procedure for exchange requests.

6. Damaged or Defective Items

• If a product arrives damaged or defective, please contact us immediately with photos of the item and packaging.
• We will arrange a replacement or full refund at no additional cost.

7. International Returns

• Cross-border returns may take longer due to customs procedures.
• Customers are responsible for complying with local import/export regulations when returning products internationally.

8. Contact for Returns

All returns and refunds must be initiated through our official customer service channels provided on our website.